Privacy Policy

Effective July 8, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Duties to You

ProCare Hospice of Nevada (“we” or “us”) is required by law to maintain the privacy of your protected health information (“PHI”), to give you this notice of our legal duties and privacy practices with respect to your PHI, and to notify you if there is a breach of your unsecured PHI. We are required to follow the terms of the notice currently in effect.

We reserve the right to change the terms of this notice and to make the new notice effective for all PHI we maintain, including PHI we created or received before the change. If we materially change this notice, we will post the revised notice at our office and inpatient unit and on our website, make copies available upon request, and provide the revised notice at your next visit.

How We May Use and Disclose Your Health Information

Uses and Disclosures That Do Not Require Your Authorization

• Treatment. We may use and disclose your PHI to provide, coordinate, and manage your hospice care and related services, and we may disclose it to other health care providers involved in your care. For example, we may share information about your medications and symptoms with your attending physician.
• Payment. We may use and disclose your PHI to bill and collect payment for the services we provide to you. For example, we may send Medicare, Medicaid, or your health plan claims that identify you and describe your diagnoses and the services and supplies you received.
• Health Care Operations. We may use and disclose your PHI for our business operations. For example, we may use your PHI to evaluate the quality of care our hospice team provides. We may disclose PHI to business associates that perform services for us (such as billing), under written contracts requiring them to protect your information, and we may disclose a limited data set of PHI for certain operations, research, or public health purposes.
• Persons Involved in Your Care; Notification. We may disclose to a family member, other relative, close friend, or any person you identify, PHI directly relevant to that person’s involvement in your care or payment for your care, and we may use or disclose PHI to notify such persons of your location, general condition, or death. You have the right to object to these disclosures. If you are unable to object, we may make these disclosures if we determine, in our professional judgment, that they are in your best interest. We may also disclose PHI to public or private disaster relief organizations to coordinate these notifications.
• As Required by Law. We will use or disclose your PHI when federal, state, or local law requires it.
• Public Health Activities. We may disclose your PHI to public health authorities for activities such as preventing or controlling disease, reporting vital events, and reporting adverse events, product defects, or recalls to the Food and Drug Administration.
• Victims of Abuse, Neglect, or Domestic Violence. If we believe you are a victim of abuse, neglect, or domestic violence, we may disclose your PHI to a government authority authorized by law to receive such reports, consistent with applicable law.
• Health Oversight Activities. We may disclose your PHI to health oversight agencies for audits, investigations, inspections, licensure, and similar activities authorized by law, including surveys of our hospice program and disclosures to the Secretary of the U.S. Department of Health and Human Services to determine our compliance.
• Judicial and Administrative Proceedings. We may disclose your PHI in response to a court or administrative order and, when certain legal conditions are met, in response to a subpoena, discovery request, or other lawful process.
• Law Enforcement. We may disclose limited PHI to law enforcement officials when legal requirements are met, such as reporting certain wounds or injuries, identifying or locating a suspect or missing person, providing information about a victim of a crime, reporting a death we believe may have resulted from criminal conduct, or reporting criminal conduct on our premises.
• Coroners, Medical Examiners, and Funeral Directors. We may disclose PHI to a coroner or medical examiner to identify a deceased person or determine cause of death, and to funeral directors as necessary to carry out their duties, including in reasonable anticipation of death.
• Organ and Tissue Donation. We may disclose PHI to organizations that handle organ, eye, or tissue donation or transplantation to facilitate donation.
• Research. We may use or disclose your PHI for research when an institutional review board or privacy board has approved the research and established protocols to safeguard your information, or under other conditions permitted by law.
• To Avert a Serious Threat to Health or Safety. We may use or disclose your PHI when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, consistent with applicable law.
• Specialized Government Functions. We may disclose your PHI for military and veterans activities, national security and intelligence activities, protective services for the President and others, and, if you are an inmate, to a correctional institution as permitted by law.
• Workers’ Compensation. We may disclose your PHI as authorized by workers’ compensation or similar laws that provide benefits for work-related injuries or illness.
  

Where Nevada law or another applicable law — such as 42 CFR Part 2, which protects substance use disorder treatment records — is more protective of your information or further limits a use or disclosure described above, we will follow the more protective law.

Substance Use Disorder Treatment Records

Substance use disorder treatment records received from programs subject to 42 CFR Part 2, or testimony relaying the content of such records, shall not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless based on your written consent, or a court order after notice and an opportunity to be heard is provided to you or the holder of the record, as provided in 42 CFR Part 2. A court order authorizing use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the requested record is used or disclosed.

Uses and Disclosures That Require Your Written Authorization

We must obtain your written authorization before: (1) most uses and disclosures of psychotherapy notes, if any are maintained; (2) uses and disclosures of your PHI for marketing purposes; and (3) any sale of your PHI. Any use or disclosure of your PHI not described in this notice will be made only with your written authorization. You may revoke an authorization at any time by notifying our Privacy Officer in writing, except to the extent we have already acted in reliance on it.

Your Rights Regarding Your Health Information

You may exercise any of the rights below by submitting a written request to our Privacy Officer at the contact information at the end of this notice.

• Right to Request Restrictions. You have the right to request restrictions on certain uses and disclosures of your PHI for treatment, payment, or health care operations, or to persons involved in your care. We are not required to agree to a requested restriction, except that we must agree to your request to restrict disclosure of PHI to your health plan if the disclosure is for payment or health care operations purposes and pertains to an item or service for which you (or someone on your behalf, other than the health plan) paid us in full out of pocket.
• Right to Confidential Communications. You have the right to request that we communicate with you about your health information by alternative means or at alternative locations — for example, only at a certain phone number or address. We will accommodate all reasonable requests.
• Right to Inspect and Copy. You have the right to inspect and obtain a copy of the PHI in your medical and billing records and other records we use to make decisions about your care, for as long as we maintain them, with limited exceptions provided by law. If your records are maintained electronically, you may request a copy in an electronic form and format. We will respond within 30 days (with one 30-day extension if we notify you in writing of the reason for the delay) and may charge a reasonable, cost-based fee for copies.
• Right to Amend. You have the right to request that we amend PHI in your record if you believe it is incorrect or incomplete, for as long as we maintain the information. Your request must state the reason for the amendment. We may deny the request in certain circumstances; if we do, you may submit a statement of disagreement that will be added to your record.
• Right to an Accounting of Disclosures. You have the right to receive a list of certain disclosures we have made of your PHI during the six years before your request, other than disclosures for treatment, payment, or health care operations and certain other exceptions provided by law. The first accounting in any 12-month period is free; we may charge a reasonable, cost-based fee for additional requests within the same 12 months, and we will notify you of the cost so you may withdraw or modify your request before any costs are incurred.
• Right to a Paper Copy of This Notice. You have the right to obtain a paper copy of this notice from us upon request at any time, even if you have agreed to receive it electronically. This notice is also available on our website.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. You will not be retaliated against in any way for filing a complaint.

• With us: contact our Privacy Officer in writing or by phone at the contact information below.
• With the Secretary of HHS: Office for Civil Rights, U.S. Department of Health and Human Services, 200
  Independence Avenue SW, Washington, DC 20201; 1-800-368-1019 (TDD: 1-800-537-7697); or online at
  www.hhs.gov/ocr/complaints.

For More Information

If you have questions about this notice or wish to exercise any of your rights, contact:
Privacy Officer
ProCare Hospice of Nevada
8025 Amigo St. Las Vegas, NV 89123
Phone: 702-380-8300